Terms Of Use

 

The term ‘The Original Cake Company Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 4 Pioneer Business Park, Lincoln, Lincolnshire, England, LN6 3DH. Our company registration number is 06590295 – Registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without The Original Cake Company Limited’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The Original Cake Company – Terms & Conditions

By placing an order with The Original Cake Company, you agree to the following terms and conditions:

  • Order Processing & Amendments
    We process many orders promptly, often on the same day they are placed.
    If your order is for a future delivery date and has not yet been dispatched, we will usually be able to make amendments. However, once an order has been processed for dispatch, amendments or cancellations may not be possible unless expressly approved by a member of our team.
  • Preferred Delivery Dates
    We offer preferred delivery dates to help you plan your order. However, these dates are not guaranteed. Delivery may be affected by external courier delays or circumstances outside our control.
  • Recommended Order Timing
    For special occasions, we strongly recommend placing your order to arrive in advance of when the cake is required.
    For Nude Ready-to-Decorate Cakes, please ensure your order arrives at least 4 days before decorating to allow time for preparation and assembly.
    Though rare, delays or damage can occur during transit — allowing additional time helps ensure any issues can be resolved before your event.
  • Quality Concerns & Incorrect Orders
    If your order arrives damaged, incorrect, or not up to our usual high standards, we may require supporting evidence (such as photos of the item or packaging) so we can assess the situation and offer an appropriate resolution.
  • Refunds & Returns
    As our products are perishable food items, we are unable to accept returns due to food hygiene and safety regulations.
    Refunds or replacements will only be considered where a product is proven to be faulty, damaged on arrival, or incorrect, as verified by our team through the required evidence.
  • Delivery & Courier Liability
    We use trusted third-party couriers for delivery across the UK. Once your order has been dispatched, responsibility for the delivery lies with the courier.
    We cannot be held liable for delays caused by incorrect delivery information, the recipient not being available to receive the parcel, or courier operational issues such as weather or transport disruptions.
    Where delivery delays or damage occur, we will work with the courier to resolve the issue wherever possible, but resolutions are subject to courier policies and investigations.