Shipping & Refunds
We offer the following delivery services
- Next Working Day Service shipping cost is £5.95 via the couriers DPD, DX Secure or Royal Mail. Service is tracked and a notification will be sent via SMS or email.
- Standard Service shipping cost is £3.95 via Royal Mail. Service is tracked and a notification will be sent via SMS or email.
Orders placed after 1pm will be processed the following working day.
Shipping Days - Monday to Thursday
No Deliveries on Bank Holiday’s
Unfortunately unable to deliver to the Republic of Ireland at the current time within the standard rate – please call us for a delivery quote.
You will receive an email confirmation when your order has been dispatched.
At the Original Cake Company, we take the utmost care to provide our customers with the freshest and highest-quality products. We understand the importance of food safety and the sensitive nature of our fresh food items. Due to the nature of our products and for the health and safety of all our customers, we regret to inform you that we cannot accept returns on food items.
As a matter of food safety and hygiene, we cannot resell any items once they have left our control. This policy is in place to protect the health and well-being of our customers.
If you ever receive a product that is damaged or spoiled please contact our customer support team. We will be more than happy to assist you in resolving any issues related to product quality or fulfilment errors.
We are committed to producing the highest quality cakes, however, if you are not happy with your order please call us on 01522 694411 or email email@example.com.
The Original Cake Company do not accept responsibility for damage to goods in transit. By proceeding with your order you are agreeing to these terms and accept this liability.
However, we do understand that this can be disappointing – please call us on 01522 694411 or email firstname.lastname@example.org with pictures of your damaged products and we will endeavour to help in any way possible.