SHIPPING & REFUNDS

SHIPPING

Our delivery charge is £6.95 on all orders under £99. Free delivery for orders over £99. 

 

Orders will be dispatched between 2-3 working days from us receiving your order if the product is in stock. We do not dispatch orders on Saturday or Sundays.

 

You will receive an email confirmation when you place an order and a second email when the order has been dispatched. If you don’t receive the emails please check your spam/junk folder. The delivery service provider Parcelforce will provide a tracking number to enable tracking of the parcel if required. The parcel must be signed for.

 

Someone needs to be available to receive the delivery. Our deliveries are by Parcelforce and if the recipient is not at home they will try to deliver again.

REFUNDS

We are committed to producing the highest quality cakes and providing them to you in quick time. However if you are not happy with your order our customer service team will be able to help to discuss any issues. Please call them on 01522 69 44 11 or email us.

Orders may be cancelled by email or telephone. If cancellation of an order is notified to us before the order has been dispatched we will fully refund you. We regret we cannot cancel an order after it has been dispatched.