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Shipping and Refunds

SHIPPING

We offer two delivery services

 

    • Next Working Day Service at £5.95 using DPD – Service is tracked and a notification will be sent with a one-hour delivery window via SMS or email, allowing you to track the progress of your parcel or amend the delivery.
    • Saturday Delivery at £11.95 using DPD

Orders placed after 1pm will be processed the following working day.

No Deliveries on Bank Holiday’s

Unfortunately unable to deliver to the Republic of Ireland at the current time within the standard rate – please call us for a delivery quote.

You will receive an email confirmation when your order has been dispatched.

 

REFUNDS

We are committed to producing the highest quality cakes, however, if you are not happy with your order please call us on 01522 694411 or email craig@originalcake.co.uk.

The Original Cake Company do not accept responsibility for damage to goods in transit. By proceeding with your order you are agreeing to these terms and accept this liability.

However, we do understand that this can be disappointing – please call us on 01522 694411 or email craig@originalcake.co.uk with pictures of your damaged products and we will endeavour to help in any way possible.